PRODUCT
1. Q: Is it Original Dvds?
A: 100% Yes! It is Authentication from Malaysia Government.
2. Q: Is it Brand New?
A: Yes! It is nicely wrap with a plastic protection.
3. Q: What is the difference between the Retail ones & yours?
A: The Packaging (Box) - Different Brand Different types, E.g. Hard Board cover or Plastic box.
Price - Retail more expensive. As You are "Paying" for the Box & Not the Dvds.
PROMOTION
1. Q: Is there Any promotion for the Dvds?
A: Yes! Discount & Free Normal Postage will be given For Purchase of 3 items & above.
More Discount & Free Registed Mail will be given For Purchase of 5 items & above.
2. Q: Additional Discount for Bulk Orders?
A: Yes! Additional Discount & Free Door to Door Delivery will be given for Bulk Orders (10 items & above).
3. Q: Is there Any Free Gift?
A: Yes! You may requires for *Free Poster of the Drama. (While Stock Last - for Local Pick up)
4. Q: Any Further Discount for Your Regular Shoppers?
A: Yes! More Attractive Discount Available for All of Our Supporters!
ORDER / PAYMENT
1. Q: How do I make an Order?
A: Direct Contact by Email, Our Online Shop (kaikhun-entertainment.blogspot) - Select on the items & make payment or Even Ebay (Seller: kaikhun.wshop).
2. Q: How do I make my payment?
A: Bank Transfer (UOB / POSB) or Paypal - (Contact Us)
3. Q: Can I pay a Deposit first & pay the rest after the collection?
A: Yes! It is only for the Orders through Email & Local Pick up. A 75% Deposit MUST BE paid before the Meet up & the rest after the collection.
4. Q: Is it safe to order online with my credit card?
A: Absolutely, We take a serious view in our Shoppers privacy and have taken every precaution to make your transactions secure. Our web cart Paypal; the world's leading online payment provider with state of the art security system to ensure that your payment is secure and safe. All account information submitted to us is safely isolated from unauthorized Internet access.
5. Q: Do you take Overseas Orders?
A: Yes! Please Contact us before your Purchase.
SHIPPING / COLLECTION
1. Q: How do I Receive my Orders?
A: Noraml Postage, Registed Mail, Door to Door Delivery or Local Pick-up (MRT Station).
For Oveaseas Orders, Please Contact us.
2. Q: How much do I have to pay for the Shipping?
A: For Singapore, we provide Free for local Pick-up.
S$2 for Normal Postage,
Addtitional S$2 for Registed Mail &
Additional S$5 for Express Door to Door Delivery.
*Free Normal Postage for purchase of 3 or more items.
*Free Registed Mail for purchase of 5 or more items.
*Free Door to Door Delivery for Bulk purchase of 10 & above.
For Overseas Shipping Rates, we have a variety of courier shipping modes available for selection and you will be advised of the rates during the checkout of your purchase.
3. Q: How to trace my order items?
A: Trace number will be given to the Registed Mail & Oversea Order. No trace can be done by the Normal Postage.
4. Q: Will you Ship my orders right after my full payment?
A: I'm Sorry to say, No. Seller will need 1-2 handling days after your payment.
5. Q: How long will it take to receive my Order?
A: Local - Normal Postage takes about 4 - 7 working days
Registed Mail takes about 2 - 4 working days
Express Door to Door Delivery 1 - 2 days.
Oveaseas - It might takes 15 to 25 days *(Depends on the Location)
EMS- 5 to 14 days *(Depends on the Location)
RETURN
1. Q: Any Additional cost to Exchange if the Dvds if it is faulty?
A: No. It is Free for Exchange (Same Title).
2. Q: Can I Return a product, Exchange or get a Refund?
A: No Refund will be given. But We Do Hope All Shoppers will be satisfied with every purchase from Us. If for Any reason, you are not completely happy with your purchase, Please Contact us.
Free Exchange (of the same title) if the item is faulty and returned within 14 days of purchase subject to conditions of our exchange policy. *(Caused by the disc and not the nature of the player).
CONTACT / FEEDBACK
1. Q: Who can I contact if I'm unable to find my answers in the FAQ?
A: For further enquiries, Please do not Hesitate to Contact Us by Email - Kaikhun.wshop@gmail.com
OR
Leave Us a Msg at Contact. We will get back to you within 24hrs!
We want to hear your thoughts and suggestions on how we can make Our Shop better so please let us know.
WE PROVIDE THE SERVICE THAT YOU DESERVE!!
We Hope to Have the Pleasure of Serving You in the Future.
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Thank You & Have a Nice Day!!
Thank You & Have a Nice Day!!
BEST REGARDS,
